Our Privacy Policy

Effective Date: August 11, 2026

Numa Design LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or utilize our design, building, and remodeling services.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Numa Design LLC DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.‍ ‍

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name

• Email address

• Phone number

• Physical address / Project location

• Payment information when you request services or make payments

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address

• Browser type

• Device information

• Website usage patterns and analytics

• Cookies and similar tracking technologies

Customer Communication:

• Records of inquiries, consultation requests, and service requests

• Project details, architectural preferences, and appointment schedules

• Service history, project estimates, and feedback

2. How We Use Your Information

We use collected data for:

• Providing, managing, and delivering our design, building, and remodeling services

• Scheduling consultations and site visits

• Processing transactions, estimates, and payments

• Communicating with you regarding project updates, inquiries, and customer support

• Enhancing website functionality and user experience

• Ensuring security and fraud prevention

• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including consultation reminders, project updates, site-visit confirmations, customer support, and important notifications.

• Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in.

  • We maintain timestamped records of all opt-in actions.

  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws.

• Opt-Out Instructions:‍ ‍

  • You may cancel SMS notifications at any time by replying “STOP”.

  • You will receive a final confirmation message.

  • No further messages will be sent unless you opt in again.

  • All opt-out requests are processed immediately.

• Message Frequency & Content:

  • Message frequency varies depending on your interaction and ongoing projects with us.

  • Messages will relate directly to services or project updates you requested.

  • We do not send promotional content without explicit consent.

• Help & Support:

  • Reply “HELP” for assistance.

  • Or contact us directly at: info@numadesignbuild.com or 717.489.2869.

  • Customer support is available during regular business hours.

• Carrier Information:

  • Standard message and data rates may apply.

  • Carriers are not liable for delayed or undelivered messages.

  • Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

SMS Data Protection Statement

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• Information sharing with subcontractors in support services (such as customer service platforms or SMS delivery providers) is permitted solely to deliver services you have requested.

• All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

• We implement strict data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information only with:

• Service Providers: Third-party vendors who assist with our operations (e.g., payment processing, appointment scheduling, SMS delivery). All service providers are contractually obligated to maintain confidentiality and data security.

• Legal Compliance: If required by law, in response to valid legal process or court orders, or to protect our legal rights.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your data remains protected under this Privacy Policy.

All the above categories exclude text messaging originator opt-in data and consent, except for authorized SMS service providers.

5. Data Security

We implement reasonable and appropriate security measures including:

• Encryption of sensitive data in transit and at rest

• Secure access controls and authentication mechanisms

• Regular security updates and system assessments

• Employee training on data protection

• Breach notification procedures in compliance with applicable laws

• Secure backups and disaster recovery systems

While we take strong precautions, no method of electronic transmission or storage is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and performance

• Improve user experience and remember preferences

• Measure service and marketing effectiveness

You may disable cookies through your browser settings, though some features of the website may be limited.

7. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information

• Opt out of marketing emails by clicking “unsubscribe”

• Opt out of SMS messages by replying “STOP”

• Withdraw consent at any time

• Request information regarding how your data is processed

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites or partner tools. We are not responsible for their privacy practices. This policy applies strictly to information collected by Numa Design LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The most current version will always be posted on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Numa Design LLC

1655 Manheim Pike, C4 Lancaster, PA 17601

Phone: 717.489.2869

Email: info@numadesignbuild.com

Website: www.numadesignbuild.com

By using our website and services, you consent to this Privacy Policy.